Privacy Policy

1. Controller information

Promptbook is operated by Edgecraft Labs LLC, a limited liability company registered in Delaware, USA. In this Privacy Policy, "Promptbook," "we," "us," and "our" refer to Edgecraft Labs LLC.

2. Information we collect

We collect the following categories of information:

• Account information, including your name, email address, authentication identifiers, username, profile details, billing contact details, and account preferences.
• Usage data, including pages viewed, features used, build/session metadata, device and browser information, IP address, referral information, timestamps, error logs, and performance diagnostics.
• Session tracking data, including session identifiers, authentication session state, onboarding progress, API and hook activity, and similar event data needed to operate and secure the service.
• Payment and subscription records maintained in connection with paid plans, invoices, and billing status. We do not store full payment card numbers on our own systems.
• Communications you send to us, including support requests, feedback, and legal or privacy inquiries.

3. How we use information

• Provide, maintain, and improve Promptbook and related account features.
• Authenticate users, prevent abuse, detect fraud, and secure the service.
• Process subscriptions, billing, invoices, renewals, refunds, and account changes.
• Analyze product usage, performance, and reliability.
• Communicate with you about your account, transactions, updates, and support issues.
• Comply with legal obligations and enforce our policies and agreements.

4. Third-party services

We share information with service providers only as reasonably necessary to run Promptbook. These providers may process information on our behalf subject to their own terms and privacy policies.

• Anthropic API, which may process prompts, summaries, or other service-related inputs and outputs when AI-powered features are used.
• Stripe, which processes subscription payments, payment methods, invoices, and related billing records.
• Analytics providers, including product and traffic analytics tools we use to understand usage, performance, and site reliability.
• Additional infrastructure providers such as hosting, storage, authentication, database, logging, and email delivery vendors.

5. Data retention

We retain personal information for as long as reasonably necessary to provide the service, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information, whether the account remains active, and whether we are required to preserve records for security, tax, accounting, or legal purposes.

6. User rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or export of your personal information, as well as rights to object to or restrict certain processing. You may also request that we review subscription or account data associated with your profile.

To exercise privacy rights, contact contact@promptbook.gg. We may need to verify your identity before fulfilling a request.

7. International transfers

Promptbook operates online and may use service providers located in different countries. Your information may be processed in jurisdictions other than your own, including the United States.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will revise the "Last updated" date and may provide additional notice where appropriate.

10. Contact information

Privacy questions and requests should be sent to contact@promptbook.gg.

Edgecraft Labs LLC
Registered in Delaware, USA
Website: https://promptbook.gg